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Welcome to our online store.
Please take the time to read the following terms of service, along with our policies on collecting and using personal information, which detail your use of this website.
By visiting and accessing this website, you accept our terms of service in full. By placing an order through this website, you confirm that you have read, understood, and agree to comply with these terms of service. If you do not accept these terms for any reason, please refrain from using our website and contact us for further information.
We reserve the right to update our terms of service regularly without notifying customers. The most current version will always be available here.
This online store is owned by Ecolife sys s.r.o. IČO: 21857644 Adresa: Říční 456/10, Malá Strana, 11800 Praha 1
This company is your contractual counterparty in all matters related to the products offered here.
Our online store accepts clients from all over the world. Depending on your country of origin and chosen payment method, Ecolife sys s.r.o. IČO: 21857644 Adresa: Říční 456/10, Malá Strana, 11800 Praha 1, will be your legal counterpart.
Billing Descriptor
When making a purchase on this website, the name that will appear on your credit card statement is Happy Garden. Please take note of this to avoid any confusion or inquiries regarding your transaction.
By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement with our company. You also accept our terms of service in full. If you do not meet these conditions, you are prohibited from using our website and its services.
IMPORTANT: Ordering our products or services is illegal for individuals under 18 or those acting on behalf of others, and such actions may result in legal consequences.
We protect your personal information and treat it as confidential. We do not share or sell your information to any third party.
All content on this website is copyrighted and all rights are reserved.
Information on this website, including text, images, and sound, may not be copied, transferred, distributed, or stored without prior written consent from Ecolife sys s.r.o., except for strictly private use. All logos, brands, company logos, and trademarks used on this website are the exclusive property of Ecolife sys s.r.o.. Any use of our trademarks requires prior written consent.
You are prohibited from selling our products to any third party without our written consent, which may be withdrawn at any time without notice. Violations will be prosecuted.
Using this website to harm, deny, or limit access to it is illegal. Copying, saving, storing, transferring, sending, using, publishing, or distributing material from this website, or systematically collecting information from this website, is forbidden without written permission.
All user-created content on this website is the property of the website owners. By sharing comments, images, videos, or other content, you grant the website owners global, non-exclusive, royalty-free rights to produce, translate, or distribute this content for existing or future commercial purposes. Examples include customer statements, product reviews, and responses to questionnaires.
We do not accept returns for food supplements or personal care products for reasons of customer health or hygiene. For other products, we offer a 14-day return policy if the product is returned safely in unopened condition and is suitable for resale.
We guarantee the quality of our products and recommend that you always follow the instructions on the package.
You waive any rights to hold us accountable for any loss, damages, additional costs, including legal costs, incurred by using this website or the products advertised on it. You are obligated to use our products responsibly.
All information on this website is for informational purposes only and based on subjective estimates and evaluations. Do not make decisions based solely on information from this website.
IMPORTANT: Consult a qualified professional or your doctor regarding any questions about weight loss, dietary changes, or dietary pills. Our products are not intended to heal, cure, or have any medicinal effect and should be used only by healthy individuals. Use our products responsibly, especially in connection with alcohol abuse, severe obesity, pregnancy, or lifestyle diseases. Always consult your doctor before combining our products with other preparations or medications.
IMPORTANT: You take sole responsibility for the use of our products. We are not responsible for outcomes that do not meet your expectations.
All products should be stored safely and out of reach of children.
If you breach our terms of service, we reserve the right to take necessary actions, including legal suits or charges. We may also suspend or terminate any agreement between you and us without notice if we suspect fraud or damage to our business.
In Spain, we ship all products by Spanish Post within 1-2 workdays after your order. Delivery in Spain is estimated at 3 workdays.
For the rest of Europe, we strive to dispatch packages with international courier companies within 1-3 workdays after your order. During busy periods, dispatch may take up to 14-21 workdays.
Our partners hand over packages to local postal units for distribution. We cannot track packages after they are handed over.
We only ship to EU countries, Norway, and Switzerland. Contact us for inquiries about shipments to other countries.
If you do not receive your shipment within 21 calendar days of your order, contact Ecolife sys s.r.o. immediately through our website. If we do not hear from you within 28 days of delivery, we will assume you have received your delivery.
Delivery occurs when products are transferred to shipment from our stock. At this point, you are responsible for receiving the product.
NOTE: Local customs and authorities may delay shipments, resulting in overdue payment invoices even if you have not received the products. Such delays are beyond our control.
We are not responsible for confiscations by customs in your country.
You can pay for your goods by credit card or invoice if approved.
Please pay attention to the due date of each shipment and pay within the agreed period. In case of late payment, our financial partner will automatically add penalty interest according to the debt collection act. Reminders will include a fee based on your country’s standard. Debt collection costs are imposed according to the applicable law. We cannot influence these processes.
We reserve the right to block further deliveries if we do not receive full and timely payment, including any penalty charges.
After the payment period expires, the customer automatically falls into delay. Ecolife sys s.r.o. is entitled to levy reminder costs up to 40 Euros per invoice. The open invoice amount plus any reminder fees may be handed over to a debt collection company. The customer is obligated to reimburse all costs incurred due to delayed payment.
Shipping costs are evident during the ordering process or on the ordering or campaign pages. Shipping costs vary depending on volume, origin, and method and include handling and packaging costs.
Our prices are subject to errors, misprints, and sold-out products. Unless stated otherwise, all prices are in local currency and include VAT. Prices are subject to tax changes and proofreading errors.
We reserve the right to change prices with immediate effect.
All promotions, discounts, and coupon codes are subject to the following rules:
We reserve the right to withdraw promotions, discounts, or coupon codes at any time without notice.
After placing an order, you will receive an email listing the products ordered. If you cannot find it, check your spam folder.
NOTE: The automatic reply is not a legally binding order confirmation. It is an acknowledgment that we have received your order. We reserve the right to modify or cancel orders due to misprints, technical problems, delivery failures, or similar issues.
The final order confirmation and invoice will be sent with your goods.
We offer campaigns and promotions with auto-delivery and subscription to attract new customers. These campaigns and promotions are only available once per person and a maximum of two times per household.
By signing up, you agree to receive future shipments of selected products at a reduced price. Your discounted promotion package will arrive approximately 4-10 days after ordering. Regular packages will arrive according to the shipping interval defined on the ordering page.
Termination of Subscription: You can cancel your subscription at any time through our website. Upon receiving your cancellation notice, you will receive a confirmation email within 24 hours.
For privacy reasons, we do not accept cancellation messages on social media or from email accounts other than the one used for the original order.
Cancellations must reach us at least three working days before dispatching your next delivery. If not, the cancellation will take effect for the subsequent delivery.
Returning your order, failing to pick up the package, or refusing to pay the invoice is not considered a valid cancellation. You will be charged a shipping and handling fee of up to 60 Euros if you violate this agreement.
Consult a qualified professional or your doctor regarding any questions about weight loss, dietary changes, or dietary pills. Our products are not intended to heal, cure, or have any medicinal effect and should be used only by healthy individuals. Use our products responsibly, especially in connection with alcohol abuse, severe obesity, pregnancy, or lifestyle diseases. Always consult your doctor before combining our products with other preparations or medications.
If you receive a shipment you did not order, someone may be using your identity to harass or defraud you. Another person in your household or a friend or colleague may have ordered the item in your name. This is a violation of our terms and conditions. Contact our customer service immediately through our website, and we will guide you through the necessary steps.
This excuse cannot be used to avoid paying for ordered products. We reserve the right to report suspected fraud to local authorities.
Governing Law: These notes are governed by and interpreted according to the laws of the State of Czech Republic.
Your credit card will be charged as happygardencbd.com 079-6079104
1. Customer Consent
By providing your card details, you confirm that you are willingly authorizing the transaction and consent to the purchase of products or services offered on our websites. You acknowledge that you have reviewed and agreed to the terms and conditions outlined herein before completing your purchase.
2. Payment Details
All transactions will include a clear breakdown of the following:
The product(s) or service(s) being purchased.
The total amount due, including any applicable taxes and fees.
Shipping costs (if applicable).
You are encouraged to review all details of your purchase before completing the transaction.
3. Card Information Required
To process your payment, we require the following card details:
Card number
Expiration date
CVV security code
This information will only be used for the purpose of completing the authorized transaction and will be handled securely as per industry standards.
4. Data Security
We are committed to safeguarding your payment information. All card details are handled in compliance with Payment Card Industry Data Security Standards (PCI DSS).
All sensitive information is encrypted during transmission.
We follow strict internal processes to ensure the security of your data.
Your card information is not stored after the transaction is completed.
5. Address Verification
In some cases, we may request your billing address to verify your identity as the cardholder. This step is taken to prevent unauthorized use of your payment information and to enhance security.
6. Dispute Resolution Process
If you encounter any issues with your transaction, you may contact us directly at:
Email: support@happygarden.com
Phone: +34930464979
We are committed to resolving disputes promptly. Our process includes:
1. Acknowledging your concern within 48 business hours.
2. Investigating the matter thoroughly.
3. Providing a resolution within a reasonable timeframe.
7. Third-Party Processing
We utilize third-party payment processing services to handle your transactions. The name of the payment processor may appear on your billing statement. There are no additional fees to the customer associated with using our payment processing services unless otherwise stated during checkout.
8. Employee Training
Our team is trained to:
Handle your payment information securely and professionally.
Follow proper protocols for processing payments over the phone.
Address your inquiries and concerns with a focus on excellent customer service.
9. Record Keeping
For security and compliance purposes, we maintain records of all phone transactions, including:
Customer details.
Confirmation of the purchase.
These records are stored securely and only accessed as needed to fulfill our obligations under the law or resolve disputes.
10. Clear Communication
We strive to ensure that all terms and conditions are communicated in plain language. If you have any questions regarding these terms, please feel free to contact us at the email or phone number listed above.
If you have any complaints, questions, or concerns regarding our Terms of Use, Privacy Policy, the products or services provided on this website, or if you require customer support, you may contact us using the details below:
Customer Service and Complaints Department
Mailing Address:
Montaner 260 Barcelona
Spain
Email: contact@happygardeneu.com
Phone: +34930464979
We are committed to addressing your inquiries and resolving any complaints in a timely and professional manner.
Customer service representatives are available during business hours to assist you.
Thank you for choosing Happy Garden!
This policy is effective as of 26.01.2025 and applies to all transactions processed through our websites:
happygardeneu.com
happygarden.co.il
happygardencbd.com
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