Privacy Policy

1. Who We Are

We are HG HappyGarden Trading LTD, and we process your personal data as joint controllers. This means we are jointly responsible for how we handle and protect your data.

2. What We Use Your Data For

We will use your data (collected online or in person) for various purposes, including managing your registration as a user, processing your purchases of products or services, responding to your inquiries, and, if you wish, sending you personalized communications.

3. Why We Use Your Data

We have legal grounds to process your data for several reasons. The primary reason is that we need to process your data to fulfill the contract you accept with us when you register, make a purchase, or use our services. We also use your data for other purposes, such as responding to your inquiries or sending you newsletters that you have requested.

4. Who We Share Your Data With

We share your data with service providers who assist or support us, including companies within the European Union.

5. Your Rights

You have the right to access, rectify, or delete your personal data. In certain cases, you also have additional rights, such as objecting to our use of your data or requesting data transfer. We encourage you to read our full Privacy Policy below to understand how we use your personal data and your rights over your data.

6. Why We Process Your Personal Data

Depending on the purpose for which we process your data, we may need to process different types of data, including:

• Your identity data (e.g., name, surname, language, country of interaction, contact details, etc.)
• Economic and transaction information (e.g., payment data, purchase history, orders, returns, etc.)
• Connection, geolocation, and/or browsing data (e.g., if you interact with us from your mobile phone)
• Commercial information (e.g., if you subscribe to our newsletter)
• Information about your preferences and interests

When we ask you to provide personal data to access certain functionalities or services, we will mark specific fields as mandatory. Without this information, you may not be able to complete your registration or use those services.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

A. To manage your registration as a user of the Platform: We need to process your data to identify you as a user and grant you access to various functionalities, products, and services. You can cancel your account by contacting Customer Support. You may also use social network login options like Facebook, which may provide us with additional information based on their terms of use.

B. For the development, performance, and execution of the purchase or services contract: This includes contacting you for updates, managing payments, preventing fraud, handling returns, invoicing, and enabling additional functionalities like the Gift Card or Gift Voucher.

C. To meet requests or applications through Customer Support: We process only the data necessary to manage or resolve your request.

D. For marketing purposes: This includes managing your newsletter subscription, sending personalized information, performing promotional actions, and disseminating content you have shared publicly.

E. Analysis of usability and quality: We use your browsing data for analytics and statistical purposes to improve our services and user experience.

7. Legal Basis for Processing Your Data

The legal basis for processing your data depends on the purpose, as explained below:

• A. User registration: Necessary for managing your registration.
• B. Purchase or services contract: Necessary for fulfilling the contract.
• C. Customer Support: Legitimate interest in answering your requests.
• D. Marketing: Based on your consent and legitimate interest in profiling for personalized information.
• E. Usability and quality analysis: Legitimate interest in improving our services.

8. Data Retention Period

The retention period for your data depends on the purpose of processing:

• A. User registration: As long as you remain a registered user.
• B. Purchase or services contract: As long as necessary to manage your purchases, returns, complaints, or claims.
• C. Customer Support: As long as necessary to meet your request.
• D. Marketing: Until you unsubscribe from the newsletter or cancel your subscription.
• E. Usability and quality analysis: For the duration of the specific quality action or survey.

After the retention period, we will keep your data securely stored and protected as required by law.

9. Sharing Your Data with Third Parties

To achieve the purposes mentioned in this Privacy Policy, we may share your data with:

• Financial institutions
• Anti-fraud detection entities
• Technological service providers
• Logistic, transport, and delivery partners
• Customer support service providers
• Advertising and marketing partners

Some providers are located outside the European Economic Area, in countries like the United States. We ensure your data is transferred with adequate safeguards, such as Privacy Shield certification or EU-approved Standard Contractual Clauses.

10. Your Rights

You have the right to:

• Access your personal data
• Rectify your personal data
• Erase your personal data
• Request cancellation or limitation of data processing
• Withdraw your consent at any time
• Request data portability
• Object to data processing

To exercise these rights, contact us at service@happygardencbd.com. We may request additional identification to process your request.

11. Changes to the Privacy Policy

We may update this Privacy Policy as necessary. We will notify you of significant changes through the Platform or via email. Please review this Privacy Policy periodically.

12. Information on Cookies

We use cookies and similar devices to facilitate your browsing, understand your interactions, and show advertisements based on your browsing habits. Please read our Cookies Policy for detailed information.

13. Jurisdiction

Any legal action related to this Agreement may be brought in federal or state courts located in Cyprus. By using our services, you consent to the jurisdiction of these courts.

14. Questions and Contact Information

For questions, requests, or complaints regarding your personal data, contact our Privacy Compliance Officer at service@happygardencbd.com or by mail at:

HG HappyGarden Trading LTD
Gladstonos, 116
M. KYPRIANOU HOUSE, 3&4th floor
3032, Limassol, Cyprus

Billing Descriptor
When making a purchase on this website, the name that will appear on your credit card statement is Happy Garden. Please take note of this to avoid any confusion or inquiries regarding your transaction.